"Sorry, my computer is slow today."

Whether you're waiting in line at the grocery store or attempting to check in for a flight, being delayed due to technological faults is beyond frustrating. Point-of-sale devices, self-service kiosks, and gate computers. Whatever the technology, poor performance leads to a negative experience.

A terrible digital experience is often made worse for anyone who has to deal with it repeatedly. In fact, one survey discovered that over half of employees would leave their positions due to technological concerns.

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The digital employee experience (DEX) is more important today than ever. So, how do you improve it and keep your staff productive, engaged, and satisfied at work? All of this could have a direct or trickle-down impact on

XLAs focus on outcomes.

Do your staff believe they have all of the applications they need? Are they concerned about deadlines since their laptops and tablets are continuously rebooting? Do their client relationships suffer as a result of unreliable video conferencing?

Your employees want their technology to work and integrate seamlessly with their workflow. They intend to perform a terrific job. However, when they do not have the necessary equipment, their productivity and morale deteriorate.

An experience-level agreement (XLA) can help you solve these challenges by assessing employee attitude, including the quality of their experience based on performance, usability, contentment, and other aspects. For forward-thinking IT teams, an XLA has replaced the standard service level agreement (SLA), which generally ignores significant qualitative data.

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