Communauté
© 2026 Wanzani | Social Media Smart pour plus de liberté et d'amitié
Sur • Annuaire • Contactez nous • Développeurs • politique de confidentialité • Conditions d'utilisation • Rembourser
Amy Jaskson
Amy Jaskson
8 w ·Traduire

#customerexperience #cx #aiinbusiness #bpo #callcenterautomation #digitaltransformation #aiincx

Why Businesses Are Moving From Traditional BPOs to AI-Enabled CX Outsourcing
Favicon 
amyjaskson.stck.me

Why Businesses Are Moving From Traditional BPOs to AI-Enabled CX Outsourcing

Outsourcing customer support was once a fairly mechanical decision. If volumes increased, companies hired more agents. If margins tightened, operations were shifted offshore. Success was measured in cost per call and average handling time.