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Amy Jaskson
Amy Jaskson
9 Trong ·Dịch

#customerexperience #cx #aiinbusiness #bpo #callcenterautomation #digitaltransformation #aiincx

Why Businesses Are Moving From Traditional BPOs to AI-Enabled CX Outsourcing
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Why Businesses Are Moving From Traditional BPOs to AI-Enabled CX Outsourcing

Outsourcing customer support was once a fairly mechanical decision. If volumes increased, companies hired more agents. If margins tightened, operations were shifted offshore. Success was measured in cost per call and average handling time.